Welcome to our Technical Service page!
We are an authorized service center for Ohaus, Atago, Elcometer, Hanna and more. Need repair or calibration? Just complete the form below, print it out and send it to us with your equipment. For more questions, call us at 1-800-463-4363 ext 230.


Questions / Answers :

Answer : Approximately 1 week for all instruments certified in our lab

Answer : Yes we can! +35% additional charge is added to the service cost.

Answer : Yes, its quick and easy. Just fill out out service form below.

Answer : No

Answer : Yes if you have an account with us. If not, Visa, Mastercard or company cheque will be admitted.

Answer : GENEQ reserves the right to dispose of any products belonging to a customer that has not been picked up or claimed after a period of one year in our offices.


Do you have a question?

Our Service Department is made up of qualified specialists who have many years of experience in equipment maintenance. Our commitment and dedication to our clients prompt us to attend training programs with different manufacturers in order to meet the needs of new technologies. Our technicians offer complete calibration and repair services for your measuring instruments.

Geneq is a specialized service center for a large number of well-known brands and cooperates on a day-to-day basis with manufacturers in order to offer a better service.

AUTHORIZED SERVICE CENTER

Get a quote for calibrations or/and repairs

  • Complete the SERVICE REQUEST
  • Include the form with each instrument requiring our services
  • Ship the instrument via your assigned carrier.

Following receipt and evaluation of your instrument(s),we will contact you to inform you of the results. Please note that 3 to 5 days are necessary to evaluate a product sent to Geneq Inc.


Non-exhaustive list of the devices we calibrate:



MATERIALS TESTING

ProductsDescriptionPrice
Coating Thickness Gauge
Ferrous or not Ferrous - Calibration with CertificateOn Request
Ferrous & not ferrous - Calibration with CertificateOn Request
Glossmeter
1 angle - Calibration with CertificateOn Request
2 angles - Calibration with CertificateOn Request
3 angles - Calibration with CertificateOn Request
Holiday Detector
Low Voltage - Calibration with CertificateOn Request
High Voltage - Calibration with CertificateOn Request
Digital Thermometer3 points, On Request. 30 for an additional point, -40 to 200 °C - Calibration with CertificateOn Request
Glass Thermometer3 points, On Request. 30 for an additional point, -40 to 200 °C - Calibration with CertificateOn Request
Infrared Thermometer4 points, On Request. 20 for an additional point, 50 to 350 °C - Calibration with CertificateOn Request
Surface Thermometer3 points, On Request. 60 for an additional point, 50 to 400 °C - Calibration with CertificateOn Request
Thermocouple Meter
2 Channels, -40 to 200 °C - Calibration with CertificateOn Request
4 Channels, -40 to 200 °C - Calibration with CertificateOn Request
Thermo-Hygrometer
Elcometer G-319 Model - Calibration with CertificateOn Request
2 points temp./3 points humidity - Calibration with CertificateOn Request
Electronic or Mechanic BalanceASTM 1 Class - Uo to 100 kg - Calibration with CertificateOn Request
Moisture AnalyserWeight & Temperature - Calibration with CertificateOn Request
Sound Level meters (with 1", ½" & ¼" dia. microphone) Calibration with Certificate On request
Analytical BalanceASTM 1 Class - Calibration with CertificateOn Request
Moisture Meter
Tramex Brand - Calibration with CertificateOn Request
Speedy Brand - Calibration with CertificateOn Request
Concrete Test HammerCalibration with CertificateOn Request
Hardness TesterCalibration with CertificateOn Request
Roughness TesterCalibration with CertificateOn Request
Caliper
0 - 6” (0-150 mm) - Calibration with CertificateOn Request
0 - 12” (0-300 mm) - Calibration with CertificateOn Request
0 - 24” (0-600 mm) - Calibration with CertificateOn Request
Sieves
ASTM E11-17 - From 38 µm to 12,5 mm, Calibration with CertificateOn Request
ASTM E11-17 - More than 12.5 mm, Calibration with Certificate of InspectionOn Request
ISO 3310-1:2016 - From 38 µm to 12,5 mm, Calibration with CertificateOn Request
ISO 3310-1:2016 - More than 12,5 mm, Calibration with Certificate of InspectionOn Request
ASTM E11-13 - From 38 µm to 12,5 mm, Calibration with CertificateOn Request
ASTM E11-13 - More than 12,5 mm, Calibration with Certificate of InspectionOn Request
Ultrasonic Bath CleaningOn Request
Testing ScreenCalibration with Certificate of ConformityOn Request
DensimeterCalibration with CertificateOn Request
Temperature and humidity recorder2 points temp./3 points humidityOn Request
Psychometer2 points temp./3 points humidityOn Request
ColorimeterCalibration with CertificateOn Request
AirmeterCalibration with CertificateOn Request
CentrifugeCalibration with CertificateOn Request
Penetration ConeCalibration with Certificate - Weight & AnglesOn Request
PCG MoldCalibration with CertificateOn Request
DPM ProbePositector Brand - Calibration with CertificateOn Request
Dial IndicatorsCalibration with CertificateOn Request
TachometerCalibration with CertificateOn Request
ViscometerCalibration with CertificateOn Request
MultimeterCalibration with CertificateOn Request
Adhesion TesterCalibration with CertificateOn Request
MicrometerCalibration with CertificateOn Request

LAND SURVEYING & GEOMATICS

ProductsDescriptionPrice
Laser LevelCalibration with CertificateOn Request
Laser Distance MeterCalibration with CertificateOn Request
Bubble LevelCalibration with CertificateOn Request
Measuring TapeCalibration with CertificateOn Request

BIOTECHNOLOGY DEPARTMENT

ProductsDescriptionOn Request
Electronic or Mechanic BalanceASTM 1 Class - Up to 100 kg - Calibration with CertificateOn Request
Analytical BalanceASTM 1 Class - Calibration with CertificateOn Request
Moisture AnalyserWeight & Temperature - Calibration with CertificateOn Request
pH Meter
2 points - Calibration with CertificateOn Request
3 points and more - Calibration with CertificateOn Request
OximeterHanna Brand - Calibration with CertificateOn Request
Conductivity MeterCalibration with CertificateOn Request
Refractometer(Atago Pal ) 1Calibration with Certificate
On Request
AW MeterNovasina Brand - Calibration with CertificateOn Request
Thermo-Hygrometer
Elcometer G-319 Model - Calibration with CertificateOn Request
2 points temp./3 point humidity - Calibration with CertificateOn Request
Digital Thermometer3 points, $30 for an additional point, -40 to 200 °C - Calibration with CertificateOn Request
Thermocouple Meter
2 channels, 5 points, -200 à +1370 °C - Calibration with CertificateOn Request
4 Channels, 5 points, -200 à +1370 °C - Calibration with CertificateOn Request
Glass Thermometer3 points, $30 for an additional point, -30 to 200 °C - Calibration with CertificateOn Request
Infrared Thermometer4 points, $20 for an additional point, 50 to 350 °C - Calibration with CertificateOn Request
ColorimeterCalibration with CertificateOn Request
Sieves
ASTM E11-17 - From 38 µm to 12,5 mm, Calibration with CertificateOn Request
ASTM E11-17 - More than 12.5 mm, Calibration with Certificate of InspectionOn Request
ISO 3310-1:2016 - From 38 µm to 12,5 mm, Calibration with CertificateOn Request
ISO 3310-1:2016 - More than 12,5 mm, Calibration with Certificate of InspectionOn Request
ASTM E11-13 - From 38 µm to 12,5 mm, Calibration with CertificateOn Request
ASTM E11-13 - More than 12,5 mm, Calibration with Certificate of InspectionOn Request
Ultrasonic Bath CleaningOn Request
Temperature and humidity recorder2 points temp./3 points humidityOn Request
Psychrometer2 points temp./3 point humidityOn Request
SpectrophotometerCalibration with Certificate of ConformityOn Request
CentrifugeCalibration with CertificateOn Request
Fruit Texture AnalyzerGuss Brand - Calibration with Certificate (3 points)On Request
ViscometerCalibration with CertificateOn Request
Calibration WeightsCalibration with CertificateOn Request
*Price may vary depending on model
  


ENVIRONMENT DEPARTMENT

ProductsDescriptionPrice
pH Meter
2 points - Calibration with CertificateOn Request
On Request
ColorimeterCalibration with CertificateOn Request
Conductivity MeterCalibration with CertificateOn Request
Gas Detector (Gas Alert Max XT II) Calibration with CertificateOn Request
OximeterHanna Brand - Calibration with CertificateOn Request
Thermo-Hygrometer
Elcometer G-319 Model - Calibration with CertificateOn Request
2 points temp./3 points humidity - Calibration with CertificateOn Request
Digital Thermometer3 pints, $30$ for an additional point - Calibration with CertificateOn Request
Thermocouple Meter
2 Channels, -40 to 200 °C - Calibration with CertificateOn Request
4 Channels, -40 to 200 °C - Calibration with CertificateOn Request
Infrared Thermometer4 points, $20 for an additional point, 50 to 350 °C - Calibration with CertificateOn Request
Glass Thermometer3 points, $30 for an additional point, -40 to 200 °C - Calibration with CertificateOn Request
CentrifugeCalibration with CertificateOn Request
Chlorine AnalyzerLaMotte Brand - Calibration with Certificate of ConformityOn Request
Sound Level MeterCirrus Brand - Calibration with CertificateOn Request
SpectrophotometerCalibration with Certificate of ConformityOn Request
Temperature and humidity recorder2 points temp./3 points humidityOn Request
Psychometer2 points temp./3 points humidityOn Request
Moisture AnalyserWeight & Temperature - Calibration with CertificateOn Request
Electronic or Mechanic BalanceASTM 1 Class - Up to 100 kg - Calibration with CertificateOn Request
Sieves
ASTM E11-17 - From 38 µm to 12,5 mm, Calibration with CertificateOn Request
ASTM E11-17 - More than 12.5 mm, Calibration with Certificate of InspectionOn Request
ISO 3310-1:2016 - From 38 µm to 12,5 mm, Calibration with CertificateOn Request
ISO 3310-1:2016 - More than 12,5 mm, Calibration with Certificate of InspectionOn Request
ASTM E11-13 - From 38 µm to 12,5 mm, Calibration with CertificateOn Request
ASTM E11-13 - More than 12,5 mm, Calibration with Certificate of InspectionOn Request
Ultrasonic Bath CleaningOn Request
BarometerCalibration with CertificateOn Request
Calibration WeightsCalibration with CertificateOn Request

Our technicians can repair most devices available in our inventory. We work in close collaboration with our manufacturers in order to share technical know-how and the characteristics of their products. Contact us if your equipment is not included in this list.




Non exhaustive list of devices


BIOTECHNOLOGY DEPARTMENT

  • Anaerobic Chambers
  • Viscometers
  • Temperature Data Loggers and Temperature/HR Data Loggers
  • Infrared Thermometers
  • Digital Thermometers
  • Colorimeters
  • Moisture Analyzers
  • Electronic and Mechanical Balances
  • Centrifuges
  • Conductimeters
  • Oxymeters
  • Ovens, Drying and Heating Chambers
  • AW Meters
  • Microscopes
  • Hot Plateffs
  • pH Meters
  • Pumps
  • Sieve Shakers
  • Fruit Texture Analyser
LAND SURVEYING & GEOMATICS DEPARTMENT

  • GPS, GNSS and RTK Receivers
  • Laser Levels
  • Laser Distancemeters
  • Data Collectors
  • Tablets
  • Base Radios
  • Data Logger for heavy equipment machinery - Multidat
MATERIALS TESTING DEPARTMENT

  • Geneq Concrete Cylinder End Grinder
  • Electronic and Mechanical Balances
  • Moisture Analyzers
  • Densimeters
  • Ovens, Drying and Heating Chambers
  • Thickness Gauges
  • Concrete Compression Machines
  • Test Hammers
  • Pinhole Detectors
  • Glossmeters
  • Roughness Testers
  • Viscometers
  • Adhesion Testers
  • Pumps
  • Airmeters
  • Moisture Meters - Speedy
  • Centrifuges
  • Hot Plates
  • Microscopes
  • Sieve Shakers
  • Temperature Data Loggers and Temperature/HR Data Loggers
  • Infrared Thermometers
  • Digital Thermometers
  • Tachometers
  • Dial Indicators
  • Multimeters
  • Calipers
ENVIRONMENT DEPARTMENT

  • Gas Detectors - BW
  • Centrifuges
  • Conductimeters
  • Oxymeters
  • pH meters
  • Data Collectors and Tablets
  • Hot Plates
  • Colorimeters
  • Electronic and Mechanical Balances
  • Moisture Analyzers
  • Microscopes
  • Ovens, Drying and Heating Chambers
  • Pumps
  • Rain Gauges
  • Water Level Meters
  • Weather Stations
  • Multiparameter Systems for Water Quality
  • Wastewater Samplers – Manning
  • Sieve Shakers