Welcome to our service department! We offer services for most products in our invemtory.
Please contact us if you don’t see your product in the lists below.


Questions / Answers :

Question : What is the delay for equipment service?

Answer : Approximately 1 week for all instruments certified in our lab

Question : Can Geneq do rush jobs?

Answer : Yes we can! +35% additional charge is added to the service cost.

Question : Are there any document to fill when applying for service?

Answer : Yes, its quick and easy. Just fill out out service form below.

Question : Do I need the RMA (Return Merchandise Autorisation)?

Answer : No

Question : Do you accept payment by purchase order?

Answer : Yes if you have an account with us. If not, Visa, Mastercard or company cheque will be admitted.



Our Service Department is made up of qualified specialists who have many years of experience in equipment maintenance. Our commitment and dedication to our clients prompt us to attend training programs with different manufacturers in order to meet the needs of new technologies. Our technicians offer complete calibration and repair services for your measuring instruments.

Geneq is a specialized service center for a large number of well-known brands and cooperates on a day-to-day basis with manufacturers in order to offer a better service.

AUTHORIZED SERVICE CENTER


SERVICES FORM

Get a quote for calibrations or/and repairs

All you need to do is:

  • Complete the Services form
  • Include the form with each instrument requiring our services
  • Ship the instrument via your assigned carrier.

Following receipt and evaluation of your instrument(s),we will contact you to inform you of the results. Please note that 3 to 5 days are necessary to evaluate a product sent to Geneq Inc.


Services Form

** Please contact us prior to sending your instrument(s) to check on the feasibility of the service required.**


Contact us

Non-exhaustive list of the devices we calibrate:



Non exhaustive list of devices and prices 

MATERIALS TESTING
ProductsDescriptionPrice
Coating Thickness Gauge
Ferrous or not Ferrous - Calibration with CertificateOn Request
Ferrous & not ferrous - Calibration with CertificateOn Request
Glossmeter
1 angle - Calibration with CertificateOn Request
2 angles - Calibration with CertificateOn Request
3 angles - Calibration with CertificateOn Request
Holiday Detector
Low Voltage - Calibration with CertificateOn Request
High Voltage - Calibration with CertificateOn Request
Digital Thermometer3 points, On Request. 30 for an additional point, -40 to 200 °C - Calibration with CertificateOn Request
Glass Thermometer3 points, On Request. 30 for an additional point, -40 to 200 °C - Calibration with CertificateOn Request
Infrared Thermometer4 points, On Request. 20 for an additional point, 50 to 350 °C - Calibration with CertificateOn Request
Surface Thermometer3 points, On Request. 60 for an additional point, 50 to 400 °C - Calibration with CertificateOn Request
Thermocouple Meter
2 Channels, -40 to 200 °C - Calibration with CertificateOn Request
4 Channels, -40 to 200 °C - Calibration with CertificateOn Request
Thermo-Hygrometer
Elcometer G-319 Model - Calibration with CertificateOn Request
2 points temp./3 points humidity - Calibration with CertificateOn Request
Electronic or Mechanic BalanceASTM 1 Class - Uo to 100 kg - Calibration with CertificateOn Request
Moisture AnalyserWeight & Temperature - Calibration with CertificateOn Request
Analytical BalanceASTM 1 Class - Calibration with CertificateOn Request
Moisture Meter
Tramex Brand - Calibration with CertificateOn Request
Speedy Brand - Calibration with CertificateOn Request
Concrete Test HammerCalibration with CertificateOn Request
Hardness TesterCalibration with CertificateOn Request
Roughness TesterCalibration with CertificateOn Request
Caliper
0 - 6” (0-150 mm) - Calibration with CertificateOn Request
0 - 12” (0-300 mm) - Calibration with CertificateOn Request
0 - 24” (0-600 mm) - Calibration with CertificateOn Request
Sieves
ASTM E11-17 - From 38 µm to 12,5 mm, Calibration with CertificateOn Request
ASTM E11-17 - More than 12.5 mm, Calibration with Certificate of InspectionOn Request
ISO 3310-1:2016 - From 38 µm to 12,5 mm, Calibration with CertificateOn Request
ISO 3310-1:2016 - More than 12,5 mm, Calibration with Certificate of InspectionOn Request
ASTM E11-13 - From 38 µm to 12,5 mm, Calibration with CertificateOn Request
ASTM E11-13 - More than 12,5 mm, Calibration with Certificate of InspectionOn Request
Ultrasonic Bath CleaningOn Request
Testing ScreenCalibration with Certificate of ConformityOn Request
DensimeterCalibration with CertificateOn Request
Temperature and humidity recorder2 points temp./3 points humidityOn Request
Psychometer2 points temp./3 points humidityOn Request
ColorimeterCalibration with CertificateOn Request
AirmeterCalibration with CertificateOn Request
CentrifugeCalibration with CertificateOn Request
Penetration ConeCalibration with Certificate - Weight & AnglesOn Request
PCG MoldCalibration with CertificateOn Request
DPM ProbePositector Brand - Calibration with CertificateOn Request
Dial IndicatorsCalibration with CertificateOn Request
TachometerCalibration with CertificateOn Request
ViscometerCalibration with CertificateOn Request
MultimeterCalibration with CertificateOn Request
Adhesion TesterCalibration with CertificateOn Request
MicrometerCalibration with CertificateOn Request
Torque WrenchCalibration with CertificateOn Request

BIOTECHNOLOGY
ProductsDescriptionPrice
Electronic or Mechanic BalanceASTM 1 Class - Up to 100 kg - Calibration with Certificate$90.00
Analytical BalanceASTM 1 Class - Calibration with Certificate$140.00
Moisture AnalyserWeight & Temperature - Calibration with Certificate$185.00
pH Meter
2 points - Calibration with Certificate$95.00
3 points and more - Calibration with Certificate$130.00
OximeterHanna Brand - Calibration with Certificate$95.00
Conductivity MeterCalibration with Certificate$95.00
RefractometerCalibration with Certificate$250.00*
AW MeterNovasina Brand - Calibration with Certificate$170.00
Thermo-Hygrometer
Elcometer G-319 Model - Calibration with Certificate$235.00
2 points temp./3 point humidity - Calibration with Certificate$165.00
Digital Thermometer3 points, $30 for an additional point, -40 to 200 °C - Calibration with Certificate$100.00
Thermocouple Meter
2 channels, 5 points, -200 à +1370 °C - Calibration with Certificate$125.00
4 Channels, 5 points, -200 à +1370 °C - Calibration with Certificate$150.00
Glass Thermometer3 points, $30 for an additional point, -30 to 200 °C - Calibration with Certificate$100.00
Infrared Thermometer4 points, $20 for an additional point, 50 to 350 °C - Calibration with Certificate$100.00
ColorimeterCalibration with Certificate$95.00
Sieves
ASTM E11-17 - From 38 µm to 12,5 mm, Calibration with Certificate$70.00
ASTM E11-17 - More than 12.5 mm, Calibration with Certificate of Inspection$60.00
ISO 3310-1:2016 - From 38 µm to 12,5 mm, Calibration with Certificate$40.00
ISO 3310-1:2016 - More than 12,5 mm, Calibration with Certificate of Inspection$30.00
ASTM E11-13 - From 38 µm to 12,5 mm, Calibration with Certificate$60.00
ASTM E11-13 - More than 12,5 mm, Calibration with Certificate of Inspection$50.00
Ultrasonic Bath Cleaning$10.00
Temperature and humidity recorder2 points temp./3 points humidity$165.00
Psychrometer2 points temp./3 point humidity$165.00
SpectrophotometerCalibration with Certificate of Conformity$95.00
CentrifugeCalibration with Certificate$120.00
Fruit Texture AnalyzerGuss Brand - Calibration with Certificate (3 points)$95.00
ViscometerCalibration with CertificateOn Request
Calibration WeightsCalibration with CertificateOn Request
*Price may vary depending on model
  

Our technicians can repair most devices available in our inventory. We work in close collaboration with our manufacturers in order to share technical know-how and the characteristics of their products. Contact us if your equipment is not included in this list.



Non exhaustive list of devices - Effective March 1st, 2018

  • Geneq Concrete Cylinder End Grinder
  • Electronic and Mechanical Balances
  • Moisture Analyzers
  • Densimeters
  • Ovens, Drying and Heating Chambers
  • Thickness Gauges
  • Concrete Compression Machines
  • Test Hammers
  • Pinhole Detectors
  • Glossmeters
  • Roughness Testers
  • Viscometers
  • Adhesion Testers
  • Pumps
  • Airmeters
  • Moisture Meters - Speedy
  • Centrifuges
  • Hot Plates
  • Microscopes
  • Sieve Shakers
  • Temperature Data Loggers and Temperature/HR Data Loggers
  • Infrared Thermometers
  • Digital Thermometers
  • Tachometers
  • Dial Indicators
  • Multimeters
  • Calipers